Return & Refund Policy

At RizeTime, your satisfaction is our top priority.
If you're not completely happy with your purchase, we’ve made our return and refund process simple and stress-free.

✅ Return Eligibility

You can request a return within 7 days of delivery if:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is submitted within 7 days of receiving your order

  • You provide proof of purchase (e.g., order number or receipt)

❌ Non-Returnable Items

We are unable to accept returns for:

  • Items that are used, damaged, or altered

  • Requests made after 7 days from delivery

  • Final sale, clearance, or promotional items

  • Gift cards or giveaway items

🔁 How to Return an Item

  1. Email us:
    📧 rizetimeofficial@gmail.com with your order number and reason for return

  2. Wait for approval:
    Our team will review your request and send you detailed return instructions.

  3. Ship the item back:
    Return shipping costs are the customer’s responsibility, unless the item was incorrect or damaged.

  4. Refund processing:
    Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.

💸 Refund Details

  • Refunds are issued to your original payment method

  • Your bank or payment provider may take additional time to reflect the refund

  • You’ll receive an email confirmation once your refund is successfully processed

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us right away:
📧 rizetimeofficial@gmail.com

Please include:

  • Your order number

  • Clear photos of the item received

We’ll arrange a free replacement or issue a full refund, depending on the situation.

🛑 Late or Missing Refunds

If you haven’t received your refund:

  • First, check with your bank or payment provider — they may need extra time to process it

  • If there’s still no update, contact us and we’ll assist you

📧 rizetimeofficial@gmail.com

💬 Need Help?

We’re here to assist you every step of the way.
📧 rizetimeofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia